How can we help?
Most answers are below. If you're stuck, send us a message and a person will reply.
Getting good results
My scan came out with errors
Use a flat, well-lit photo without shadows, at least 1000 pixels wide. For multi-column pages, set Page layout to Automatic; for tables and forms, choose Single block.
A field in the template is empty or wrong
Every field is editable. Fix it in the template panel and press Save changes. Coloured dots show how confident DocuneX was: green high, amber medium, red low.
The totals check says something doesn't match
DocuneX adds up the taxable value and tax and compares it with the invoice total. A mismatch usually means a misread digit, a discount line, or a round-off. Check the original and correct the field.
Batch and export
How do I turn 50 invoices into one spreadsheet?
Open the workspace, switch to Batch, drop the files, choose the GST invoice template and press Process. Download Excel when it finishes: one Summary sheet (a row per invoice) and one Line items sheet.
How do I get the data into Google Sheets?
Press Copy for Google Sheets, open a sheet and paste (Ctrl/⌘ + V). The cells fill in by themselves.
Excel export is locked
Formatted Excel files are part of Pro. On Free you can still copy for Google Sheets or download CSV, which Excel opens directly.
Account and billing
How do plans renew?
They don't renew automatically. Each payment covers 30 days; add another month from the pricing page whenever you need it.
Where are my documents?
Under Account → History, until the retention period you chose ends.
How do I delete my data?
Use Delete all documents, or delete your whole account under Delete account.
Developers: see the API documentation.